Time is Precious when the Stakes are High
Meet the Customer
Debrah Fosket the director of Montana’s MFCU, which operates as a section of the state Department of Justice’s Division of Criminal Investigation.
Most healthcare providers are scrupulous in their dealings with the Medicaid system. Unfortunately, fraud committed by dishonest practitioners still costs American taxpayers hundreds of millions of dollars each year.
Out to combat this costly problem are the nation’s 50 Medicaid Fraud Control Units. Administered at the state level, MFCUs are tasked with investigating and prosecuting healthcare providers that defraud the Medicaid program, in addition to reviewing complaints of abuse or neglect from nursing home residents. It’s a big job – and a major responsibility. Medicaid fraud undermines the very credibility of the program, and MFCUs take their tasks seriously. That means long hours and constant vigilance, as well as countless hours of interviews with suspects, witnesses and victims – all of which must be recorded, organized and filed. That’s a real challenge. But at least one MFCU has found a solution in Olympus Professional Dictation systems – an efficient, sustainable way to increase productivity and make the most of taxpayer dollars.
Going digital with Olympus Professional Dictation
Debrah Fosket is the director of Montana’s MFCU, which operates as a section of the state Department of Justice’s Division of Criminal Investigation. Until several years ago, Fosket and the rest of her Unit relied on archaic analog devices – namely handheld microcassette recorders – to capture interviews.
There were several drawbacks to the microcassettes. Sound quality suffered, especially as equipment was used over and over. Replacement tapes became difficult to find – and increasingly expensive. And organization suffered as microcassettes became scattered across devices, case files, desks and evidence lockers.
Durable and reliable, the DS-9000 features real-time 256-bit file encryption for maximum security, crystal-clear recording quality, expandable storage capacity (SD/SDHC) and full integration with next-generation Olympus Dictation Management System software.
Today, all those problems are gone. The Montana MFCU has deployed Olympus Professional Dictation systems across its eight-assignee staff – leveraging the latest in digital recording technology to maximize efficiency and effectiveness.
“Our recording methods have evolved as technology has improved,” Fosket said. “Our Olympus recorders – mostly DS-7000s – offer far better sound quality, allow us to work extremely efficiently and hold a lot on the MicroSD card that is used as internal memory. Even better, we don’t have a lot of extraneous microcassettes floating around. All we need to do is download our recordings onto our computers so they can be transcribed, burn them onto CDs and put them in case files. It’s extremely organized.
“The Olympus recorders are workhorses.”
The DS-9000 is the flagship handheld digital recorder in the Olympus Professional Dictation line. Durable and reliable, it features real-time 256-bit file encryption for maximum security, crystal-clear recording quality, expandable storage capacity (SD/SDHC) and full integration with next-generation Olympus Dictation Management System software.
The Montana MFCU has realized numerous fringe benefits from their Olympus Professional Dictation systems. Most notably, the digital devices are discreet, both in looks and operation. That’s a plus in sensitive interview settings.
“The smaller digital recorders – compared to our old microcassette devices – are definitely less intrusive for subjects who feel self-conscious about being recorded,” Fosket said. “That makes information gathering easier for our investigators.”
Superior sound quality. Simplified workflows. Easy recording. It’s safe to say that Olympus Professional Dictation systems have been a worthwhile investment for the Montana MFCU – and the taxpayers that fund it.
“They’ve been really good products for us,” Fosket said. “There’s nothing I could quibble with, at all.”